Who is included in the count for party guests?

Only those people (including the party kiddo) who utilize a park pass and access the attractions (trampolines, rock wall, ropes course) are included in the paid party guest count. Others are welcome to join the party at no cost. Children 3 and under can access the trampolines with an adult and together, they count as 1 participant.

How much space will I have for my party?

Our 8 foot picnic tables accommodate 10-14 kids for the party. Parties of 14 and under will be allocated 1 table. Parties with 15 to 24 participants will be allocated 2 tables. Parties with 25 to 34 participants will be allocated 3 tables. If you want more table space (even for non-participants), you can purchase additional tables for a $100 fee per table. We find that, while the kids jump and play, the adults make use of the table. If you have pizza and/or cake, the kids will utilize the tables at those times and others find room to stand. We usually have some spots in the park for guests to roam to, which helps with space consideration as well. If you are looking to have 15 or more jumpers or purchase additional tables the deadline to let us know would be 48 hours before your party start time. We cannot guarantee seating adjustments anytime after the deadline.

How do guests check in for a party?

1. Fill out a waiver for each participant. Save time by completing the waiver online at www.altitudesa.com.

2. Check in at the front desk to receive socks & wristband.

3. Have fun and enjoy the attractions!

Can I purchase extra tables?

Yes, however this is depending on what is available for that day and time. We suggest adding them on at the time of booking for the best availability. Each table will be an additional $100 fee. As a pro tip, our party room (Peak Package) has two 8 foot picnic tables and two 4 top tables. It also has a few narrow, bar height tables lining the walls. So, the Peak party package can provide with some extra room for larger crowds. We have one private party room, so availability is limited.

Can I request a certain table?

Yes, however, we cannot guarantee your specific request. The fulfillment of your request depends on the order in which requests are received and the availability for that particular day and time. We make every effort to fulfill your accommodations.

What is the difference between your party packages?

Our Base Camp Package places you at the first available table. This is our ground level table section or our mezzanine section depending on availability. Our Base Camp party package does not include food, a designated host (although we will have staff to support you), or a gift for the guest of honor (Altitude shirt and 1 hour pass for future use).

Our Ascent Package places you at the first available table. This is our mezzanine table section. It includes two 1 topping pizzas, dedicated party host and gift for the guest of honor (Altitude shirt and 1 hour pass for future use).

Our Peak Package includes everything in the Ascent Package and is located in our private party room which has full wall outdoor windows, a tv, two 8 foot picnic tables, two 4 top tables and side tables.

How long is a party?

All party packages include 2 hour table reservations and 2 hour park passes for participating guests. We can absolutely extend jump time! Contact our party manager at (210) 697-5867 for a quote.

What food options are available?

We have excellent food. All our food is prepared fresh daily and fired up in a brick oven. We do ask for advanced notice. Food can take up to 45 minutes to 1 hour and 30 minutes to provide upon request at the park. Please complete our Party Preferences form or call us to arrange your food and drink for the party. https://www.altitudesa.com/partypreferences

Can I bring cake or cupcakes?

Yes, you are welcome to bring in cake or cupcakes. We have plates, napkins, refrigerator and freezer for your use. There is no charge to bring your own cake, cupcakes or goodie bags.

Can I bring in my own food?

Yes, if you prefer to bring in your own food (outside of cake and/or cupcakes) we will accommodate that request. For parties an additional fee of $50 will be charged. For private events an additional fee of $100 will be charged. We offer pizza, wings, salads, ice cream and drinks if you would like to purchase those through us. Otherwise, any food or drink (other than cake, cupcakes, and/or goodie bags) will require “Bring Your Own Food”.

Do you have party invitations?

Yes, we have printed invitations at the park that you are welcome to pick up for free. You can access a digital copy of our invitations at https://www.altitudesa.com/invitation

Can I decorate or come in early to prepare?

Yes, you are welcome to arrive 15 minutes early to decorate. We ask that you provide time and assistance to clean up decorations at the end of the party. Table reservations are limited to 2 hours.

Who needs to fill out a waiver?

Every person participating in attractions (trampolines, rock wall or ropes course) needs a waiver. Anyone over age 18 needs to fill out their own waiver. The parent of the minor must fill out the waiver. They can do so online a couple of days before the event or at our computers once they get here. Sometimes, there is a line for the waiver station. Every child, despite their age, needs to be on a waiver. Once we check a waiver, it is good for one year and guests do not have to fill it out every time they visit us. Waivers can be completed in advance at: https://roller.app/altitudesanantonio/waiver/#/

Is gratuity required?

Gratuity is appreciated, but not required. Our staff will work hard to create an amazing experience for you. We sincerely appreciate your gratitude. You will be able to leave a tip with cash or card at the end of your party.

How can I have the best experience?

Share the link for waivers and have your guests complete waivers prior to your party. You will have a link in your confirmation email that is best to share, or you can direct guests to www.altitudesa.com to complete waivers.

Complete the Party Preferences Form so we have all your needs and wants addressed prior to your party. Our goal is to provide the best party experience in San Antonio. We offer service and product options to make that happen. https://www.altitudesa.com/partypreferences.

Let us know if you have special needs and/or desires prior to the party. We’ll make notes in our system and do what we can to accommodate you.

Let us serve you. You will have a party host who will be happy to meet your needs the day of your party.