Altitude VIP Membership FAQ’s

How does the Monthly Guest Pass work?

Each month your membership will allow you to provide a 1 hour park pass to a friend. Bring a friend to the cashier at the park and the cashier will validate your membership and provide your friend with a free one hour pass. You are limited to one guest pass each month. Your guest pass does not include socks. Your guest pass can be upgraded to 90 minutes or 2 hours and the 1 hour ticket value ($17.99) will be applied.

Are Socks Included?

Socks are included for 1st visit only. Additional socks are discounted 10% for members. We require Altitude socks every visit to the park for safety and cleanliness.

Does my entire family need a membership?

Each individual who wants to participate in park attractions needs a membership. We offer discounted rates ($24.99) to additional family members of the same household with a limit of 6 memberships per household. The first membership for the household is $34.99.

Do memberships have blackout dates or times?

Memberships are valid during all operating hours except Friday 7PM to 10PM and Saturday 7PM to 10PM. At these times we host Friday Night Live and Teen Night which are special events. These events are 2 hours and include 2 slices of pizza. Members can purchase tickets to Friday Night Live or Teen Night at a discount of 50%.

Which parks can I visit with my membership?

Membership redemption is limited to our 1 San Antonio location at 11075 W I-H 10, Ste 126, San Antonio, TX 78230. We’re in the Huebner Oaks Shopping Center: Huebner @ I-10.

How do I update my credit/debit card used for membership payment?

Give us a call or visit a cashier at the park and we’ll update your payment information. (210) 697-JUMP.

Can I buy a yearly membership?

We are currently offering month-to-month options only.

Are food & drinks Included?

Memberships offer merchandise discounts limited to socks, shirts and hats. Food and drinks are not discounted for members.

When will my membership expire?

Memberships never expire. Memberships renew each month until written notice of cancellation is received by mail or in person at the park.

Do I get a discount on a birthday party, private event or group event?

Yes, memberships provide a 10% discount on parties, private events and group events.

Can I make a cash payment for a membership?

No, memberships require payment to be made by credit or debit card.

Can I transfer my membership to someone else?

No, memberships are allocated to an individual and remain attached to that individual until cancellation.

How do I cancel my membership?

Memberships can be cancelled at any time. Memberships cancelled within the first 90 days of activation will be assessed a $75 cancellation fee. There is not a cancellation fee after 90 days of activation. Written notice is required to be mailed to the park as stated in the Membership Agreement. Memberships can also be cancelled in person, at the park, with a manager. 30 day notice is required for all cancellations.